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Support Center

Complaints & Suggestions

We welcome your feedback as an essential part of improving the platform and our training services. Share a complaint that requires attention or a suggestion that can help improve the experience.

Submit a Complaint or Suggestion Contact Us
A clear official channel for submission and follow-up
Feedback supports continuous improvement
Listen · Review · Improve
Listening & Improvement Your feedback reaches the right path
Complaint Suggestion
01 Why your feedback matters

Feedback is part of continuous improvement

The e-learning platform continuously works to improve the learning process and raise the quality of the methods and technologies it uses. Complaints and suggestions submitted by beneficiaries are an important source of continuous improvement and help us develop a learning model that better meets the needs of healthcare practitioners and advances the quality of online education and training.

Processing Routes

Choose the route that best matches your feedback

Open the relevant route to view the complete process, from registering and reviewing the feedback through action or suggestion assessment and communication with the submitter.

Complaint Route From complaint registration and verification through action and communication of the outcome. 6 stages
When an issue requires attention

How is a complaint handled?

  1. 01

    Submit the complaint

    Submit the complaint through the available channels with the required details and contact information.

  2. 02

    Registration & referral

    The complaint is registered and referred to the relevant department for review.

  3. 03

    Review & communication

    The complaint is reviewed and the submitter is contacted if additional information is required.

  4. 04

    Verification & action

    After the complaint is verified, the necessary action is taken and the submitter is informed of the outcome.

  5. 05

    Phone contact when needed

    A phone call may be made when further clarification is required.

  6. 06

    Analysis & improvement

    Complaints are periodically reviewed and analyzed to support service improvement and development.

Suggestion Route From idea registration and review through feasibility assessment and communication with the submitter. 5 stages
When you have an idea worth exploring

How is a suggestion reviewed?

  1. 01

    Submit the suggestion

    Submit the suggestion through the available channels with the required information.

  2. 02

    Registration & referral

    The suggestion is registered and referred to the relevant department.

  3. 03

    Additional details

    The submitter is contacted if further details are required.

  4. 04

    Implementation review

    The suggestion is assessed for implementation and may be applied when appropriate and aligned with the center and platform objectives.

  5. 05

    Acknowledgement & communication

    The submitter is contacted to acknowledge the suggestion and communicate any relevant outcome.

After Submission

What happens after you submit your feedback?

Your feedback follows a clear review cycle beginning with receipt and registration, followed by referral and review, and concluding with communication of the outcome.

  1. 01 Receipt & registration
  2. 02 Referral to the relevant department
  3. 03 Review & verification
  4. 04 Communication when needed
  5. 05 Action or suggestion review
  6. 06 Outcome communication
Official Submission Channel

Official Complaints & Suggestions Email

Use this address to formally submit and follow up complaints and suggestions.

complaints@arabian-training.com
Send Email Now
Supporting Channels

Supporting contact channels

Use these channels for general communication or technical support, while the complaints email remains the official submission and follow-up channel.

Direct contact

WhatsApp

0557722030 Open WhatsApp
Phone

Phone

0557722030 Call Now
General inquiries

General Email

info@arabian-training.com Send Email
Technical support

Technical Support Email

support@arabian-training.com Send Email
Your feedback makes a difference

Share what can help us improve service quality

Clear feedback helps us better understand the experience and supports informed service improvement decisions.

Send Complaint or Suggestion Contact via WhatsApp

Complaints & Suggestions

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