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Support Center

Technical Support

Structured technical support to help you use the platform with confidence. We provide multiple support channels to resolve technical issues, assist you during training activities, and follow your request through verified closure.

Contact via WhatsApp Call Technical Support
  • Support during training activities
  • Follow-up through issue closure
Support team available
Technical Support We're ready to help
General Support Sat – Thu
8:00 AM – 9:00 PM
Support Channels

Start with the channel that best matches your issue

Support options are organized by use case so you can reach the right help quickly and clearly.

Direct channel

WhatsApp

For inquiries and technical issues that benefit from direct communication with the support team.

Open WhatsApp
Direct call

Direct Phone

For direct phone communication with the support team during call-center hours.

Call now
Written support

Technical Support Email

Suitable for requests that require details or information the support team can review.

support@arabian-training.com
Send email

Remote Support via TeamViewer

Remote-access tools such as TeamViewer may be used when remote assistance is needed.

Website Technical Support Form

The website technical support form can be used to submit and follow up support requests.

General Email

info@arabian-training.com

Beneficiaries

Technical support serves all parties involved in training activities

01

Trainees

All trainees enrolled in training activities through the platform.

02

Trainers & Speakers

Registered trainers and speakers using the platform to deliver training activities.

03

Delivery Partners & Third Parties

Any third party participating in the delivery of training activities.

Support Coverage

What support covers and how requests are handled

This section explains the issues covered by support and the general difference between direct channels and email.

01 Login & Accounts

Portal login support and technical follow-up for trainee accounts.

02 Course Enrollment

Course enrollment and resolving technical issues encountered during registration.

03 Platform Use

Guidance on using the electronic platform and benefiting from its features.

04 User Orientation

Providing the necessary user orientation before and during platform use.

05 Course Attendance & Live Broadcasting

Helping users attend courses and use live-broadcasting applications.

06 Speaker Access

Supporting speakers and trainers with platform access during training delivery.

Response Time

Response varies by channel and request type

WhatsApp

A direct channel, with replies provided within a short period depending on team availability and the request.

Email

It may take longer while the message is received, reviewed, and answered.

Support Process

Four clear stages from request intake to closure

Responsibilities are shared between the Academic Unit, the relevant unit, and Support Operations based on the issue.

  1. 1
    Academic Unit

    Request Intake

    Incoming communications, inquiries, and support requests are received.

  2. 2
    Academic Unit

    Initial Support

    First-line technical assistance is provided according to the issue.

  3. 3
    Relevant Unit

    Escalation if Needed

    Requests requiring additional handling are transferred to the relevant unit.

  4. 4
    Support Operations

    Closure Verification

    The issue is verified as resolved before the support request is closed.

Support Hours

Technical support during working days and training activities

The company provides technical and educational assistance to trainers and trainees during synchronous and asynchronous training delivery.

General support Saturday – Thursday
8:00 AM – 9:00 PM
Direct call center Sunday – Thursday
9:00 AM – 2:00 PM
Need help now?

Our support team is ready to help

Choose the support channel that works best for you and we will follow up your request.

WhatsApp Email Support

Technical Support

Contact site support
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